A LITTLE HELP. A CLEARER ANSWER.
FREQUENTLY ASKED QUESTIONS
From your first fit check to your everyday routine. Find the answers you need, or ask us about your setup.
See how Ladder Locker works
Three simple steps. Less than 30 seconds.
Try “fit”, “keys” or “delivery”Draft content — final copy and imagery to be supplied
Getting started
What does Ladder Locker do?
Ladder Locker secures ladders to a vehicle roof rack in less than 30 seconds. The tension handle clamps the ladder in place, while the integrated lock provides practical theft deterrence.
Do I need to assemble it first?
No. Ladder Locker is ready out of the bag, with no assembly required.
What comes with my Ladder Locker?
Your Ladder Locker comes with two high-security keys and a FREE branded 10L Dry Sack — a handy extra for keeping your gear together.
Fit & compatibility
Will it fit my ladder and vehicle rack?
Ladder Locker fits MOST rack setups and ladder types, not every setup. Share your vehicle, rack and ladder details with us before buying if you’re unsure.
Can one Ladder Locker secure up to 3 ladders?
Yes — up to 3 ladders, depending on your ladder and rack setup. Ask about fit for the number and type of ladders you carry before you buy.
What should I include in a fit enquiry?
Include your vehicle make/model, rack brand/type, ladder type and how many ladders you usually carry. A photo of your setup helps.
Using Ladder Locker
Does the strap go around the ladder, the rack, or both?
BOTH. Place Ladder Locker on the ladder and wrap the strap around both the ladder and the vehicle rack. Use the supplied product instructions for final installation guidance.
How do the integrated lock and keys work?
Ladder Locker has a quick-action push-button chrome-plated lock and includes two high-security keys. Consult the supplied instructions for locking and unlocking guidance.
Is Ladder Locker theft-proof?
The integrated lock provides practical theft deterrence. No product can claim to be completely theft-proof — always follow local security best practice.
Orders & delivery
What are my delivery options?
Delivery options and timing will be confirmed here. Final shipping information will be supplied before this page is published.
Is the branded 10L Dry Sack included?
Yes — a FREE branded 10L Dry Sack is included with your Ladder Locker purchase (offer subject to change).
Returns & guarantee
Is there a money-back guarantee?
Ladder Locker is backed by a 30-day money-back guarantee. Final return instructions and eligibility will be added here.
How do I start a return?
Contact Ladder Locker with your order details and reason for return. We’ll confirm eligibility and next steps under the 30-day money-back guarantee.
Trade & wholesale
Can I enquire about a bulk, fleet or wholesale order?
Yes. Tell us whether you’re buying for your own team or stocking your store. Include your estimated quantity, vehicle and rack types, and the ladders you carry so we can discuss your needs.
What is the difference between trade and wholesale?
Trade typically covers end-users and fleets buying for their own vehicles. Wholesale covers retailers and distributors stocking Ladder Locker for resale. Contact us and we’ll point you to the right path.
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LET’S TALK ABOUT YOUR SETUP
STILL NEED A HAND?
Tell us your vehicle and rack type, the ladders you carry and what you’d like to know. A photo of your setup can help explain the fit question.
Contact Ladder Locker Trade, fleet or wholesale? Enquire here
